On Time Support
On Time Support, Inc.
25132 Oakhurst,Ste. 185
Spring, Tx 77386
281-296-6066
inquiries@ontimesupport.com
support@ontimesupport.com
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E-Mail Notification
We receive many questions about adding E-Mail capability to MET/CAL. Well its here! Based on our METDaemon Technology, Email Notification is easy to install and setup. EMail Notification is a product from On Time Support which allows you to schedule the delivery of EMail to your customers or other personnel. Messages may include notifications of various metrology activities.... more

Remote Pipeline 1.1.7 Update
Remote Pipeline version 1.1.7 is now available for download. RP is now faster with added optimization. Now compatible with MET/BASE version 7.2.
Download this update here

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Web Seminars
On Time Support periodically hosts Web Seminars on a variety of topics involving OTS software. These presentations show live examples and typically last only 30 minutes. Click Here for the schedule.

FAST/TRACK Support Plan
The FAST/TRACK Support Plan from On Time Support is now available. Plan features include software product upgrades, training discounts, and on site discounts. For more information Click here for the Data Sheet in PDF format.

New Metrology Xplorer 1 and E-Mail Notification Package
We have put together a package (part # 8110-PKG) that includes Metrology Xplorer 1 and E-Mail Notification. There is a new application note that describes the process for linking screens from Metrology Xplorer 1 to our Automated E-Mail package. This package saves 15% over purchasing individually. Click here to download the application note.

NEW - Network Based Label Printer


For several years, we have been selling various models of Brother Label printers and we have also provided support with the creation of labels. As computer technology has moved back to server based systems, we have been asked many times to come up with a network based label printer. Some customers have tried sharing these printers from a single machine, but they often do not work properly and had a limit of two printers that could be configured.

With this package we have solved many of the problems related to using these printers with MET/CAL, MET/TRACK, and other OTS Software. Below are a few pictures of the network printers:

Network Label Printer FrontNetwork Label Printer Rear Connections


Here are some answers to common questions.

(1) Is this a true network label printer?
Ans: Yes, it plugs into your network using a standard RJ45 connector.

(2) How is the printer addressed? Do you use TCPIP?
Ans: We use TCPIP to configure the printer for a specific address. There is a special print server in the package that handles all of the communication and error handling. At this time, we will only guarantee the printer will work properly using static IP addresses. In other words, your IT department will have to assign each printer its own dedicated IP address. They will also need the Subnet and Gateway address. It is not possible to use DHCP at this time. If your IT department will provide you with the IP addresses at the time of the order, we can set up the addresses for each printer before they are shipped.

(3) What are the power requirements?
Ans: This package will operate on any standard power system worldwide.
Voltage inputs are 100-240V at 50-60Hz. All you need is a PC style power cord. We have packaged everything inside and there are no messy power bricks or power cords to deal with.

(4) How many label printers can I put on the network?
Ans: As yet we have not found a limit to the number of label printers you can use as long as you follow our instructions. The standard printer driver originally allowed 2 printers to be configured per station. You will have to install the printer drivers in the same way for each computer that is using the network printers so that the reports will operate properly. This is explained in detail in the supplied documentation.

Three Network Label Printer PackageThree Network Label Printer Package

Get a Package Deal and Save Money
Purchase a package of 3,4 or 5 printers (or tell us how many you will need) and we will include a switch/hub so that you only need one network drop. Because the printers are not high bandwidth devices, it is usually acceptable to most IT departments to allow the use of a switch/hub. We will also provide custom network cables cut to length (up to 10 feet) between the hub and the printers. Everything will look nice and neat. This means that you can have printers set up with specific tape cartridge sizes. For example, you may might want to purchase a 3 pack, with one printer using a 1/2 inch label, a second printer using a 3/4 inch label, and the third printer using a yellow 3/4 inch label for limited calibration.

(5) The previous printer driver would not allow me to set the label
length in Crystal Reports. Will I be able to with these network printers?

Ans: We have come up with a procedure that allows the label setup parameters to be stored in the Crystal Report so that there is no need to define a default label length.

(6) I have an existing Brother 9500 printer. Can I make it work on the network?
Ans: We offer upgrades to existing 9500 printers. The customer will have to send in their existing printer and power supply to us and we will package everything together. The customer will have to modify their existing reports to use the new configuration. This package is available as 3100-NETWORK-UPG.

(7) What happens if there is an error during printing or if the wrong cartridge is installed in the printer?
Ans: This package is configured to report the errors back to the station that initiated the print job. For example, if you try to print to a printer with a 1/2 inch cartridge and the report calls for a 3/4 inch cartridge, then the error will be displayed on the screen of the station that initiated the print job

(8) I have a 9200 Brother printer. Is there support for it?
Ans: We do not offer support for networking the 9200 models.

(9) Will you be selling these printers outside of the United States?
Ans: On Time Support plans to sell these printer packages worldwide after Jan 1, 2007. We are working on obtaining a CE mark.

(10) Who packaged the Network Label Printer?
Ans: The network label printer system is packaged and put together by On Time Support.

(11) what comes with the Network Label Printer?
Ans: We provide the Network Label Printer system (Fully Tested), a manual with easy to follow illustrations, and a CD with the printer drivers. The manual includes a step by step instruction for network installation and creating calibration labels.

Ordering information Only available in the US at this time

3100-NETWORK
One Network Label Printer

8200-NETWORK-PKG-3
Printer Package with 3 printers, 5 port network switch, and custom cables cut to length.

8200-NETWORK-PKG-4
Printer Package with 4 printers, 5 port network switch, and custom cables cut to length.

8200-NETWORK-PKG-5
Printer Package with 5 printers, 5 port network switch, and custom cables cut to length.

3100-NETWORK-UPG
One Network Label Printer Upgrade. Customer must supply a working Brother 9500 Printer with the Power Supply and Power Cord. The customer's printer will be integrated with the network package. This upgrade includes the printer drivers and operation manual.



NEW!! Barcode Magician 1.7
Barcode Magician version 1.7 (Basic and Plus) is now available. This version is for MET/BASE version 7.1x and 7.2x only. Includes Crystal 10 Reports compatibility.

This new Version of Barcode Magician has many new features.

For more information Click here for the Data Sheet in PDF format.

Check out the Webinar schedule here

The Program Installation files are here

New Barcode Magician licenses are required.

NEW! Metrology Xplorer 2
Metrology Xplorer 2 (METEX2) is released and orders are now being accepted. Demos are now available. We have created the Metrology Xplorer Series which includes METEX1 and METEX2. METEX2 utilizes a new level of web technology for accessing/updating your MET/TRACK database. Click here for the Metrology Xplorer Series page. Also, check out the updated FAQ's.

New Network Label Printer is here!
Take a look at our new Label Printer. Click here for more information.

SQL Training Available On Site
The SQL training class for MET/TRACK and OTS products is available. Click here for more details.

Brother Label Cartridges - In Stock!
Do you use the Brother 9200 or 9500 series Label Printers? We have several Label Cartridges in stock including some that are difficult to find and our prices are very competitive. Click here for the Data Sheet in PDF format.