Technical Help\General Tech Notes - On Time Support, Inc.

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Metrology Xplorer Online Demo

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E-Mail Notification

We receive many questions about adding E-Mail capability to MET/CAL. Well its here! Based on our METDaemon Technology, Email Notification is easy to install and setup. EMail Notification is a product from On Time Support which allows you to schedule the delivery of EMail to your customers or other personnel. Messages may include notifications of various metrology activities.... more

Remote Pipeline 1.1.7 Update

Remote Pipeline version 1.1.7 is now available for download. RP is now faster with added optimization. Now compatible with MET/BASE version 7.2.
Download this update here

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Web Seminars

On Time Support periodically hosts Web Seminars on a variety of topics involving OTS software. These presentations show live examples and typically last only 30 minutes. Click Here for the schedule.

FAST/TRACK Support Plan

The FAST/TRACK Support Plan from On Time Support is now available. Plan features include software product upgrades, training discounts, and on site discounts. For more information Click here for the Data Sheet in PDF format.

New Metrology Xplorer 1 and E-Mail Notification Package

We have put together a package (part # 8110-PKG) that includes Metrology Xplorer 1 and E-Mail Notification. There is a new application note that describes the process for linking screens from Metrology Xplorer 1 to our Automated E-Mail package. This package saves 15% over purchasing individually. Click here to download the application note.

General Technical Help

Please view the FAQs for more technical assistance

Backup Strategies

Backup
is done in a very unconventional, but more stable way than what you may be used to. It cannot be backed up by normal "file copy" programs that many IS groups use. This is because the transaction log must be "made dirty" into the database and truncated. Special SQL commands must be sent to the database engine on the server by a proprietary program for these things to happen. If your system was setup by On Time Support, your server is most likely backing itself up if you are using Windows NT Server or Windows NT Workstation on your server. For those that are using Windows 95/98 and Novell, the special program must still be executed, but it must be done manually. See our applications note "Backing up your MET/BASE Server" to learn more about how to set this up on your system.

Windows 2000 Server problems with Sybase 5.5 (MET/CAL 6.1) and Metrology Xplorer

If you have updated your server to Windows 2000, you may have a problem with the Sybase data engine starting and initializing the TCP/IP Network Link. Another problem may occur if you have Metrology Xplorer installed on a Windows 2000 server, such as the CGI will not execute. Sybase has released a patch for Windows 2000 server. You should back up your system prior to applying the patch. Download the zip file and install the patch. Be sure to shut down the existing Sybase Data Engine first before applying the patch. You will probably have to reboot the server also. On Time Support does not accept any responsibility for the operation of the Sybase patch. You can download the patch here.

Windows 2000 Client problems with Sybase 5.5
(MET/CAL 6.1)

There may be some cases where the client Network Requester may not connect to the server over your network TCP/IP link. You may get an error that the client computer cannot not connect to the server. If this occurs, there may be a broadcast problem with the Network Requester. Depending on how your ODBC is configured, you may need to make the following changes:

-x tcpip{HOST=servername;DOBROADCAST=NO}

Replace "servername" with the network name of your MET/CAL server. For Window 2000, you will also need the DOBROADCAST=NO.

NOTE: In some situations, you may need to reverse the order of "dobroadcast" and "host" so that the "dobroadcast" parameter is listed first, before "host". If for some reason the above listed command line does not operate properly, then switch the order as described and try again.

NEW!! Barcode Magician 1.7

Barcode Magician version 1.7 (Basic and Plus) is now available. This version is for MET/BASE version 7.1x and 7.2x only. Includes Crystal 10 Reports compatibility.

This new Version of Barcode Magician has many new features.

For more information Click here for the Data Sheet in PDF format.

Check out the Webinar schedule here

The Program Installation files are here

New Barcode Magician licenses are required.

NEW! Metrology Xplorer 2

Metrology Xplorer 2 (METEX2) is released and orders are now being accepted. Demos are now available. We have created the Metrology Xplorer Series which includes METEX1 and METEX2. METEX2 utilizes a new level of web technology for accessing/updating your MET/TRACK database. Click here for the Metrology Xplorer Series page. Also, check out the updated FAQ's.

New Network Label Printer is here!

Take a look at our new Label Printer. Click here for more information.

SQL Training Available On Site

The SQL training class for MET/TRACK and OTS products is available. Click here for more details.

Brother Label Cartridges - In Stock!

Do you use the Brother 9200 or 9500 series Label Printers? We have several Label Cartridges in stock including some that are difficult to find and our prices are very competitive. Click here for the Data Sheet in PDF format.